Interview with Matt Villeneueve, Acuity SDM

Service Delivery Managers are the tip of the spear for our relationships with our clients. Today we talk with Matt Villeneuve, an Acuity SDM who started out with us on the service desk, worked his way up to Team Lead, then Service Desk Manager, and now SDM. We think you'll find his perspective on how we service our clients and what it means to be an effective SDM to be very interesting.

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